Quartz Warranty

Residential Lifetime Warranty

Rock Bottom Granite (RBG) provides a warranty on Quartz to be free of manufacturing defects from the date of installation when fabricated and installed in private single-family residences by an authorized RBG Fabricator.

This Residential Lifetime Warranty is limited to the original purchaser of the installation.

In single-family residences where Quartz has been installed, the warranty is available to the original owner and resident and is non-transferable.

All decisions regarding this warranty are at the sole discretion of RBG. No representative, dealer, salesperson, distributor, fabricator, or other persons are authorized to make any warranty or promises on behalf of RBG with respect to Quartz products. If it is determined by RBG that Quartz materials failed due to a manufacturing defect, RBG will, at its sole discretion, repair or replace such materials. RBG will strive to obtain the best possible resolution. The decision to repair or replace is at RBG’s sole discretion, and an exact color match is not guaranteed.

Terms and Conditions

This warranty applies only to Quartz materials that have been permanently installed in the interior of single-family residences and have not been moved from their original installation.
This warranty covers manufacturer defects only.
This warranty applies only to materials that have been maintained according to the Quartz Care & Maintenance guidelines. Care & Maintenance guidelines are available for PDF download at rockbottomgranite.net/quartz/ under the ‘Care and Maintenance’ section, or available for direct online viewing at rockbottomgranite.net/quartz/careanduse.
To request service under this warranty, you must contact Rock Bottom Granite directly at 208-376-7328 within thirty (30) days. Please also have your proof of purchase available.

What is not covered under this warranty?

Any residence where the owner is not the occupant.
Materials and/or services that have not been paid for in full.
Use in any commercial application. Commercial use includes but is not limited to, use in stores, rental properties, offices, or any other place of business.
Product installed in any outdoor application.
Product used as flooring material.
Improper use or abuse including but not limited to, damage from mishandling of the product, damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse, and damage from improper care and maintenance.
Chips at edges or other areas caused by impact damage.
Scratches. Quartz is highly scratch resistant but is not scratch-proof. Proper care must be exercised, including the use of a cutting board as part of your care and maintenance.
Routine maintenance including but not limited to, minor conditions such as removing stains and water spots by following the techniques specified in the Quartz Care & Maintenance Guidelines.
Failures due to fabricators/installers not following the prescribed fabrication and installation procedures as outlined by the Manufacturer, The Marble Institute of America and/or ANSI. Improper fabrication and/or installation are the sole responsibility of the fabricator and/or installer.
Defects that were visible at the time of fabrication and were not avoided during fabrication. Fabricators are required to perform a visual inspection of all materials prior to fabrication and again prior to installation.
Seam appearance and performance, adhesives, caulk, or other accessory items. Once the product is installed, the two main reasons for seam separation or cracking are the shifting or movement of the substrate, cabinets, or foundation, and thermal shock. Thermal shock can occur when a hot pan, dish, or other receptacle or object is left on the countertop for more than a brief period. Trivets or hot pads should always be used. These issues are not considered material defects and are subject to proper care and maintenance by the owner.
Chemical damage.
Creative use of the material such as thermal bending or curving.
Material that has been reduced in thickness.
Securing mechanical fasteners directly into the material.
Failures due to inadequate support for the installation.
Any other cost incurred including but not limited to painting, plumbing, electrical, tile, cabinets, flooring, etc., that may be necessary to modify, remove and or replace in the process of rectifying a Quartz manufacturing defect covered under this warranty.
Transportation, freight, tear out, demolition in any form, disposal, and re-installation, fabrication, or associated cost beyond the cost of the product.
Natural variations in the color, size, shape, and distribution of the pattern of the natural quartz or the natural variations in background tone. These are inherent characteristics of the product. Color samples provided to consumers, dealers, and fabricators are only representative and not an exact replication of what will be installed in your home.
Spots or blemishes on mono colors smaller than a U.S. ten (10) cent coin and on multicolored materials smaller than a U.S. Quarter (25) cent coin. A certain level of spots or blemishes are inherent in the manufacturing process and do not affect Quartz’s structural integrity or performance therein.
Quartz materials contain important product information on the back of each slab. Removing this product information will void the warranty.
Rock Bottom Granite is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, architectural/engineering design, and structural movement, acts of vandalism, or accidents.
Rock Bottom Granite shall not be responsible in either contract or tort for any loss of direct, indirect, consequential, incidental, special, exemplary, or punitive damages arising out of the use or the inability to use the products covered by this warranty. Some states do not allow exclusion or limitation of incidental damages, so the above limitations or exclusions may not apply to you.

THE FOREGOING IS THE COMPLETE WARRANTY FOR QUARTZ AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE MADE WITH RESPECT TO QUARTZ SURFACING AND ROCK BOTTOM GRANITE EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL OR LOCAL LAW INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights, and you may also have other rights that vary from State to State.

Care & Use

Congratulations on the purchase of your Quartz countertops from Rock Bottom Granite. Quartz is an elegant, durable and resilient countertop surface that will provide you with many years of comfort and satisfaction. Maintaining your quartz is simple and easy.

For everyday cleaning use a soft sponge or dishcloth with warm water.
For stubborn or greasy clean-ups use a gentle liquid cleaner like Mr. Clean, 409, Simple Green, Fantastic, etc. or ordinary dishwashing detergent e.g. Palmolive with warm water and a “White Scotch Brite”
Never use red or green Scotch Brite on Quartz as they contain aluminum oxide (the same abrasive in sandpaper) and may dull Quartz’s finish.
Do not use abrasive cleaning agents such as regular Comet and Ajax. If needed, Bon Ami and Bar keepers friend are both approved non abrasive cleaning powders that will clean without affecting Quartz’s finish.
Though most common household cleaners have no effect of Quartz, never allow your Quartz countertop to come in contact with drain cleaners, paint strippers or products containing Hydrofluoric acid, Methylene chloride, Trichloroethylene or any product with a very high or very low PH. These types of chemicals may etch or discolor the surface of Quartz.
Quartz is scorch resistant and under normal conditions is not affected. Always use a trivet or hot pad between Quartz and any heat-generating device including but not limited to crock pots, deep fryers, hot pots and pans, or electric skillets. Sudden or rapid change of temperature or sustained heating, especially near edges and cutouts, may create enough thermal expansion energy to cause your countertop to crack. Damage caused by thermal expansion is not covered under the Quartz warranty.

Follow these simple care and use guidelines and your Quartz countertop will provide you with many years of trouble-free use.

Please contact Rock Bottom Granite by visiting our website at https://www.rockbottomgranite.net/contact/ and filling out our contact form, emailing us directly at: rockbottomgranite@gmail.com or calling us at 208-376-7328 for additional information.